Privacy Policy

About

This statement explains the privacy and data protection practices that apply to the rolda.org and all its subdomains (“Site”) operated by Romanian League in Defense of Animals, Inc,  ROLDA USA or “ROLDA”  (EIN 32-0176929) and to its affiliates: Fundatia ROLDA in Romania, ROLDA Gatehunder fra Romania in Norway, Association ROLDA Suisse in Switzerland, Association ROLDA Sverige in Sweden, ROLDA, Inc in Australia, Save Romanian Strays – ROLDA Germany e.V in Germany, ROLDA UK in England and Wales, as part of the ROLDA project.In this Policy references to ROLDA or to “we” or “us” are to all these parties (Fundatia ROLDA, Gatehunder fra Romania, Association ROLDA Suisse, Association ROLDA Sverige, Romanian League in Defense of Animals, Inc, ROLDA, Save Romanian Strays – ROLDA Germany e.V, ROLDA UK) together.

Our aim is to safeguard our users’ privacy whilst providing a personalized and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

Jurisdiction

The privacy policy (as well as Terms and conditions) for the site rolda.org and all its subdomains are governed by the laws of the United States. Any disputes arising from or relating to the Website privacy policy, any transactions made on the site and/or these terms and conditions will be subject to the exclusive jurisdiction of the United States courts.

ROLDA’s Data Protection Policy and Privacy Statement were all designed to also ensure, in respect to our EU supporters, the charity’s compliance with the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communications Regulations (EC Directive)(Amendment) 2011.

Contact ROLDA

Data Protection Officer (DOP) Elena Daniela Costin
Address: PO Box 4674, Crofton MD 21114 – USA
Registered as a 501(c)(3) non-profit organization in California state
Email rolda@rolda.org
Phone 410-353-5505 (US) or 004 0748903612 (Romania)

ROLDA believes strongly in protecting the integrity and privacy of personal information gathered from our members and visitors to our websites. Since the protection of your privacy is of great importance to us, we have created this privacy policy to communicate our practices regarding the collection and dissemination of personal information that can be linked to a specific individual, such as a name, address, phone number or e-mail address or any other information provided to us by our members and website visitors. READ DATA PROTECTION DOCUMENT HERE

These policies do not extend to external sites linked to our sites or other non-ROLDA site content. Please check with these companies and sites for their policies regarding data privacy, including the use of “cookies”.

We will only mail appeals to supporters who have demonstrated an active interest in the charity. These supporters will have donated within the last three years or will have demonstrated a long-term interest in the charity (through such activity as pledging a gift in their Will). Our materials will always give an option for the supporter to opt out of ROLDA marketing and communications; and we will never send appeals to anyone who has opted out.

We will only make fundraising appeals by email or phone to supporters who have asked to receive calls and emails from us. Each call or email will include an opportunity for a supporter to opt out of future communications. We will never call or email anyone who has asked not be contacted in this way.

These policies do not extend to external sites that our site is linked to or online content otherwise uncontrolled by us. Please check with these companies and sites for their policies regarding data privacy, including the use of “cookies”.

What information does ROLDA collect

We do not collect personally identifying information from our visitors beyond that which is supplied to us on a voluntary basis. You are in control of the personally identifying information you supply to us. You can choose whether to supply your name to us, or if you prefer you may interact with the organisation under a pseudonym or anonymously.

ROLDA collects information from the public in a number of different ways. For example, we ask for contact and other information when members of the public rehome or adopt a dog, sign up to our shared adoption scheme or engage with one of our campaigns. This may include information such as your name, date of birth and contact information. We use this information to help us provide and improve our services as a charity and to keep a record of our communications with you.

If you are a financial supporter of ROLDA, by becoming a member, sponsoring a dog or donating to us we will ask for information that enables us to administer your donation. This will normally include information such as your name, contact details such as address, email or telephone number and your payment details.

If you have given us your consent, we will contact you with information and updates on our work, products (such as handmade items), and how you can support us, (such as fundraising including on https://fundraising.rolda.org/). This may be by post, email or telephone, depending on your preferences. We will also continue to ask about your marketing preferences, to ensure that you are still happy to be contacted by us and by which means.

About cookies

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

Cookies are essential to using the rolda.org website, as they gather information on the type of platform you’re using to view our website e.g. Windows, IPhone, PS3. We use this information to optimise our website for your particular platform, so that you have the best experience no matter which platform you use.
● Essential to Site function cookies – these cookies allow you to browse the site, search for products and add items to the basket.
● Helpful, non intrusive cookies – these help improve your experience on the site, for example by recognising your location therefore displaying appropriate delivery options in a banner, and reminding you of your recently viewed items.
● Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.

Third-party cookies

Google Analytics

Google use session and persistent cookies across their advertising products, and cookies are used by Google partners across their third party advertising network.

Google uses cookies to serve you relevant advertisements based on your recent searches. Anyone can opt out of this and Google also offers a number of options to permanently save your opt-out settings in your browser. ROLDA use Google cookies to track on-site conversions.

Hotjar

Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar cookies help us track behavior across pages.

More information on Hotjar: https://help.hotjar.com/hc/en-us

Google Adwords, MSN/Bing & Yahoo

Google Adwords, MSN/Bing, and Yahoo use cookies to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.

Google.com and Youtube

These are common Google cookies, used across several of their services. They store user preference and can be used to personalize ads on Google searches as well as verifying Google user account and login times.

For more information please visit: https://www.google.com/policies/technologies/cookies.

Facebook

Cookies and pixels are used to understand and deliver ads and make them more relevant to you. We may also use a cookie to learn whether someone who saw an ad on Facebook later visited our website.

Facebook website and mobile Custom Audiences use code that we place on our site to deliver targeted ads through Facebook Custom Audiences. Visit Facebook to find out more about Facebook custom audiences.

How do I disable cookies?

(Please be aware the e-commerce functionality of the site requires cookies to be turned on)

If you want to disable cookies you need to change your website browser settings to reject cookies.

How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer:
● Choose the menu “tools” then “Internet Options”
● Click on the “privacy” tab
● Select the setting the appropriate setting

For Mozilla firefox:
● Choose the menu “tools” then “Options”
● Click on the icon “privacy”
● Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
● Choose the menu “Files” > “Preferences”
● Privacy

E-Newsletter

We use third-party providers, like Mailchimp, Aweber and DonorPerfect softwares, all complying with GDPR policy, to deliver our monthly e-newsletters. We collect statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.

Why does ROLDA ask for my information?

In order to participate in some of ROLDA’s activities, you might be asked to provide some personal information. This could be in connection with any one or combination of the following:
● Making a donation online;
● Sending personalized e-mail messages when responding to action alerts;
● Participating in surveys and signing petitions

How does ROLDA collect my information?

In most cases, information will be collected directly from you:
● via submission forms on our website;
● by mail or e-mail when you contact us to make a donation;
● in person at events, when signing petitions or signing up to receive alerts from us.

We may also collect information from third party sources (including obtaining details for potential future supporters from like-minded organisations or third-party suppliers, where you have provided your consent for this to happen).

How does ROLDA use the information gathered from the above sources?

We collect your information in order to:
● send you details about our campaigns, events, activities and local volunteer opportunities;
● send you membership and renewal appeals;
● maintain accurate records of our members.

ROLDA  also uses information gathered via our site to improve our Web-based campaigns. In order to provide you with better and more relevant information, we compile information about e-mail response and site usage.

How does ROLDA store and protect my information?

ROLDA is extremely protective of the information gathered through its membership servicing and site. Our site has security measures in place to protect against the loss, misuse or alteration of the information under our control. The security of your personal information is important to us. Your data will be hosted on our Web server, located in a locked, secure environment, which will not be transferred out of the European Union. Or in the case of Aweber, Mailchimp, or DonorPerfect the data will be stored in the US.

Does ROLDA share my information with others?

ROLDA never rents or sells your personal information. We do occasionally make the names and postal addresses of members who have consented to the sharing of this information available to carefully selected, reputable advocacy and non-profit organizations on a reciprocal basis.

Personal information is stored in on our website database or on database operated by third-party service providers complying with GDPR rules.

Additionally, if ROLDA reasonably believes that use or disclosure is necessary to lessen or prevent a serious and imminent threat to either individual or public health or safety, it may disclose your information. Furthermore, if ROLDA reasonably believes that disclosure to relevant enforcement bodies is necessary for the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct, it may disclose your information.

Disclosure to advocacy targets

At times you may choose to sign one of our petitions or use our online tools that will send your personal information (usually your name, email and/or contact details you provide in the form or tool) directly to the targets of certain advocacy campaigns. For example, you may use our online tool to send an email directly to a campaign target, such as a Minister or company, as if it came from your email program. This tool sends your name and email address to the campaign target. Please be aware that the recipients will then be able to reply directly to you. We would not have any control over how your personal information will be handled by these advocacy targets.

Advocacy targets may be located in European Union or overseas. If your information is to be sent to an advocacy target overseas, we will disclose the location of the target on the petition.

International disclosure

ROLDA USA is part of an international charity with offices in many countries, all sharing the objective to help animals around the world.  Our international entity, Romanian League in Defense of Animals (ROLDA USA) is located in United States.  In order to carry out our functions and provide our programs and services we may need to disclose personal information to our international entity, ROLDA USA, from time to time.

Your personal information may also be sent to other ROLDA office in the following limited circumstances:
● we may engage external suppliers such as mailing houses and telemarketers that we contract with to assist with fundraising and the administration and management of ROLDA;
● we may engage contractors located abroad for the limited purposes of storing personal information (including the storage of financial information in a cloud-based accounting program) and ensuring that such information remains accessible upon demand; and
● we may also liaise with other not-for-profit organisations for the sharing of mailing lists to enable these organisations to contact our supporters with information we believe may be of interest to our supports or donors.

The countries to which we may disclose your personal information include but are not limited to the United States.

We will make every reasonable effort to ensure that overseas recipients only use your personal information as part of the primary purpose for which it was provided (or for any secondary purposes directly related to that primary purpose) and that such recipients are either:
● aware of and agree to not breach the current data protection laws before we disclose any information to them; or
● we reasonably believe that they are subject to a law that has the effect of protecting your personal information in a way that is substantially similar to the current data protection applicable rules within EU.

Otherwise we will obtain your consent before any such disclosure.

It is important to know that you can instruct us how we are allowed to use your personal information or if you want us to delete your personal information from our records.

How does ROLDA use materials I submit?

All photos, text and other content or information submitted by you to ROLDA  shall become the property of ROLDA , and ROLDA shall have no obligation to preserve, return or otherwise make available to you or other people any photos or information so submitted.

You understand that because ROLDA  becomes the owner of all photos, text and other content or information submitted by you, ROLDA  and its officers, directors, employees, successors and assigns may use, reproduce, edit, display, transmit, modify, publish, prepare derivative works of and otherwise make use of the submitted photos, text and other content or information in any and all media – whether now known or hereinafter created – throughout the world and for any purpose, without compensation to you of any kind.

By submitting any photo, text or other content or information to ROLDA , you hereby represent and warrant that the submitted photo, text or other content or information does not infringe on any copyright or trademark, any rights of privacy or publicity of any person or any other right of any third party. You hereby represent and warrant that you have the right to transfer the photo, text or other content or information to ROLDA free and clear of any claims or encumbrances.

You acknowledge and agree that ROLDA shall have no obligation to post, display or otherwise make publicly available any photo, text or content or other information submitted by you.

You further understand and intend that any photo, text and other content or information submitted by you to ROLDA may be available for viewing, rating, reviewing and commenting by the public. You understand that comments or ratings that you disagree with or are unhappy about may be published or otherwise become associated with any photo, text or other content or information that you submit to ROLDA. By submitting any photo, text or other content or information to ROLDA, you hereby waive any privacy expectations that you may have with respect to any such photo, text or other content or information submitted by you to ROLDA.

You hereby agree to hold ROLDA and its officers, directors, employees, successors and assigns harmless from and against – and hereby waive any right to pursue – any claims of any nature arising in connection with ROLDA’s use of the photos, text or other content or information submitted by you to ROLDA and used in any manner in ROLDA’s sole and absolute discretion.

How is information used in ROLDA e-news?

You will only receive e-mail newsletters (e-news) from us if you have expressly signed up for e-news on a ROLDA website. The information we gather from subscribers to our e-news lists (including e-mail addresses) is not shared with other organizations or companies not affiliated with ROLDA.

From time to time, we may send out e-mail messages that might include information about these like-minded organizations and companies, but we do not provide them with access to any personal information you have provided. If you live outside the United States and provide us with your contact details, we may share them with ROLDA’s international affiliates in order to keep you apprised of developments in your part of the world. If you don’t want your information to be given to ROLDA’s international affiliates, please contact us at rolda@rolda.org

All e-mail messages sent to e-mail newsletter subscribers contain a link to unsubscribe or to modify your profile. You may subscribe or unsubscribe to any e-news or e-mail communication from ROLDA at any time.

If you have any questions about ROLDA e-news, please e-mail rolda@rolda.org

How do I access information ROLDA holds about me or make a complaint?

Subject to some exceptions allowed by law, you are entitled to access your personal information.

We will only collect the data that we need to carry out the purposes you have contacted us for, or given us permission to use it for.

To enable us to carry out the purposes you have contacted us for, there will be occasions when we will make some data collection mandatory i.e. your name and address to claim gift aid, or your email address to access our services. If you don’t provide this data, we cannot carry out the purposes you have contacted us for.

We will always tell you why these fields are mandatory.

Your rights

At any time that you wish you can:
● gain access to your personal information,
● object to the processing of your personal information,
● object to the use of automated decision-making and profiling,
● restrict the processing of your personal information,
● ask for a copy of your personal data (known as data portability),
● rectify or correct your personal information,
● have your personal information removed (known as Erasure or the ‘right to be forgotten’).

Where you have provided consent to be contacted or to receive a service, you will be entitled to withdraw that consent at any time.

The easiest way to access or correct information we hold about you or to make a complaint regarding how we have dealt with your personal information is by contacting us at rolda@rolda.org

If you’ve made a complaint, we will send you a written response acknowledging that your complaint has been received and providing you with contact details for the representative handling it and the estimated time it will take to provide you with an update on its status.

Correcting your personal information

If you believe the personal information we hold about you may be incorrect, incomplete or out-of-date, please contact us at rolda@rolda.org We will respond to requests to change your personal information within a reasonable timeframe and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up-to-date and complete.

Opting out

If you wish to opt out of receiving communications from ROLDA, you can let us know by emailing us at rolda@rolda.org

Additional questions?

If you have any questions about our privacy policy, the information that we have collected from you online, the practices of this site or your interaction with this site, please contact us at rolda@rolda.org

You can also reach us via mail or phone at:
Address: PO Box 4674, Crofton MD 21114 – USA
Phone 410-353-5505 (US) or 004 0748903612 (Romania)